June 15, 2024

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Pride of the Travel

Travel Companies: All You Need To Know

Yes, Travel Agents Exist. Here's Why You Should Use One.

What do travel companies do?

A travel company, also known as a tour operator or travel agency, is a business that specialises in organising and facilitating travel arrangements for individuals or groups. These companies assist customers in planning and booking various aspects of their trips, such as flight tickets, accommodations, transportation, activities, and other travel-related services.

According to EntreTravel, Travel companies act as intermediaries between travellers and travel service providers, such as airlines, hotels, car rental companies, and tour operators. They typically have partnerships and contracts with these providers, allowing them to offer a wide range of travel options to their customers.

The services provided by travel companies can vary. Some may focus on specific types of travel, such as leisure vacations, adventure travel, luxury travel, or business trips. Others may specialize in specific destinations or types of experiences, like cruises, safaris, or cultural tours.

Travel companies employ travel agents or consultants who work directly with customers to understand their travel preferences, budget, and requirements. These professionals provide personalized recommendations, make bookings, handle travel documentation, and offer assistance throughout the travel process. They may also provide additional services like travel insurance, visa assistance, and travel packages.

Overall, travel companies aim to simplify the travel planning process and provide expertise and convenience to travelers by offering comprehensive travel services and personalized assistance.

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Services travel companies provide

Travel companies provide a variety of services to assist individuals and groups in planning and organizing their trips. Here are some common services offered by travel companies:

1. Flight Bookings: Travel companies facilitate flight reservations for domestic and international travel thereby enabling travelers to book cheap flights. They have access to flight schedules, fares, and seat availability across multiple airlines, helping customers find the most suitable options.

2. Accommodation Arrangements: Travel companies assist in booking accommodations such as hotels, resorts, vacation rentals, and lodges. They provide options that cater to different budgets, preferences, and locations.

3. Transportation: Travel companies can arrange various modes of transportation, including airport transfers, car rentals, private drivers, and organized tours with transportation included.

4. Vacation Packages: Many travel companies offer pre-packaged vacation deals that include flights, accommodations, and activities. These packages often cater to specific themes like beach vacations, city tours, adventure trips, or cultural experiences.

5. Cruise Bookings: Travel companies specialize in booking cruises to different destinations. They provide information on cruise itineraries, cabin options, onboard facilities, and assist in making reservations.

6. Travel Insurance: Travel companies offer travel insurance plans to protect travelers against unforeseen circumstances such as trip cancellations, medical emergencies, or lost luggage.

7. Visa Assistance: For international travel, travel companies provide guidance and support in obtaining visas and necessary travel documents. They assist in understanding visa requirements, preparing applications, and submitting them to the respective embassies or consulates.

8. Group Travel Planning: Travel companies can organize group trips for organizations, schools, or special interest groups. They handle logistics, negotiate group rates, and coordinate customized itineraries to suit the specific needs of the group.

9. Destination Expertise: Travel companies have knowledge and expertise about various destinations. They provide information on attractions, local customs, cultural insights, and recommendations for dining, shopping, and entertainment.

10. Travel Consultation: Travel companies offer consultation services to guide customers in planning their trips. They provide advice on suitable destinations, travel itineraries, budgeting, and logistical considerations. For example, they can help you decide on whether to book your flights with an airline like Arik Air versus choosing Air Peace airlines.

These services may vary depending on the travel company’s specialization, target market, and geographic location. It’s advisable to check with specific travel companies to understand the full range of services they offer.

How to choose a travel agency that is right for you

When considering using a travel company for your travel needs, there are several key things to know and consider:

1. Reputation and Reviews: Research the reputation of the travel company you are considering. Read reviews and testimonials from previous customers to get an idea of their level of service, reliability, and customer satisfaction.

2. Specializations and Expertise: Different travel companies may have expertise in specific types of travel or destinations. Consider whether the company specializes in the type of travel you are interested in, such as leisure vacations, adventure trips, or corporate travel. Look for companies that have in-depth knowledge and experience in your desired travel area.

3. Licensing and Accreditation: Check if the travel company is properly licensed and accredited by relevant industry associations or regulatory bodies. This ensures that they operate within legal and ethical guidelines and adhere to industry standards.

4. Services and Offerings: Evaluate the range of services offered by the travel company. Do they provide the specific services you need, such as flight bookings, hotel reservations, transportation, visa assistance, or travel insurance? Ensure that the company can meet your requirements and preferences.

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5. Pricing and Transparency: Compare the pricing and fees of different travel companies. While cost is an important factor, be cautious of companies that offer unusually low prices, as it could indicate hidden fees or compromised service quality. Choose a company that provides transparent pricing and clearly outlines what is included in their packages.

6. Customer Support: Consider the level of customer support provided by the travel company. Do they have accessible customer service channels for inquiries, assistance, or troubleshooting during your trip? Ensure that they offer reliable support before, during, and after your travels.

7. Financial Protection: Inquire about the financial protection offered by the travel company. For example, reputable companies may have measures in place to protect your payments or provide refunds in the event of unforeseen circumstances or their own financial difficulties.

8. Flexibility and Customization: Assess the company’s flexibility in tailoring trips to your preferences. Can they accommodate specific requests, make adjustments to itineraries, or provide personalized recommendations? Look for companies that prioritize customization to ensure your travel experience aligns with your expectations.

9. Online Presence and Technology: Consider the company’s online presence, user-friendly website, and availability of online booking systems. A strong online presence can indicate their commitment to modern travel practices and convenience for customers.

10. Additional Resources and Value-Added Services: Some travel companies provide additional resources such as destination guides, travel tips, or travel insurance. Consider if these value-added services align with your needs and enhance your overall travel experience.

By considering these factors and conducting thorough research, you can make an informed decision when choosing a travel company that suits your specific travel requirements and preferences.

Top travel companies in Lagos

Some well-known travel agencies in Lagos Nigeria. Here are a few:

1. Wakanow: Wakanow is a prominent online travel agency in Nigeria, offering a range of travel services including flight bookings, hotel reservations, holiday packages, visa assistance, and more.

2. Jumia Travel: Jumia Travel is a popular online travel platform that provides booking services for flights, hotels, and travel packages. They have a presence in various cities in Nigeria, including Lagos.

3. Zenith Travels and Tours: Zenith Travels and Tours is a reputable travel agency in Lagos, offering services such as flight bookings, visa assistance, hotel reservations, travel insurance, and tour packages.

4. Tour Brokers International: Tour Brokers International is a well-established travel company in Lagos, specialising in corporate and leisure travel management. They provide services such as flight bookings, hotel reservations, visa assistance, and travel consultancy.

5. Quantum Travels Limited: Quantum Travels is a Lagos-based travel agency that offers a wide range of travel services, including flight bookings, hotel reservations, travel insurance, visa assistance, and group travel arrangements.

It’s important to note that the travel industry is dynamic, and the popularity and rankings of travel companies can change over time. It’s recommended to do some research, read customer reviews, and compare services and prices before making any travel bookings.

Using a travel company vs doing it yourself

Deciding whether to use a travel company or plan and book your trip yourself depends on various factors, including your personal preferences, available time, budget, complexity of the trip, and level of expertise in travel planning. Here are some considerations to help you make a decision:

Using a Travel Company:

1. Convenience: Travel companies offer a convenient one-stop solution, handling multiple aspects of your trip, such as flights, accommodations, and activities like boat cruise or Kayaking. They can save you time and effort by taking care of the details.

2. Expertise and Advice: Travel companies have knowledge and expertise in the travel industry. They can provide insights, destination recommendations, and personalised advice based on their experience. This can be particularly helpful if you’re unfamiliar with the destination or need guidance in planning.

3. Customised Itineraries: Travel companies can create customised itineraries tailored to your preferences, interests, and budget. They can suggest unique experiences and ensure that your trip aligns with your specific requirements.

4. Access to Deals and Discounts: Travel companies often have partnerships and negotiated rates with airlines like Ibom Air, hotels, and other service providers. They may have access to exclusive deals, promotions, and discounts that can help you save money.

Doing It Yourself:

1. Cost Savings: Planning and booking your trip directly may allow you to find cheaper deals by comparing prices across different airlines, hotels, and booking platforms. You have more control over your budget and can choose more cost-effective options.

2. Flexibility: Planning your trip yourself gives you the flexibility to make changes and adjustments as per your preferences. You can choose specific flight times, accommodations, and activities that suit your schedule and preferences without relying on predefined packages.

3. Personalized Research and Control: Planning your own trip allows you to conduct personalised research, explore different options, and have control over every aspect of your itinerary. You can prioritise your own preferences, select specific attractions, and create a unique travel experience.

4. Learning and Empowerment: Planning your own trip can be a learning experience, helping you understand the intricacies of travel logistics and destination research. It empowers you to make informed decisions and enhances your travel skills.

It’s important to consider your comfort level, available time, and the complexity of the trip when deciding whether to use a travel company or plan it yourself. For complex itineraries or if you prefer assistance and convenience, a travel company may be a good choice. However, if you enjoy the research process, want more control over your itinerary, and have the time to invest, planning and booking your trip yourself can be a rewarding experience.

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How to avoid getting swindled by travel agencies

To avoid getting swindled when dealing with travel companies, here are some tips to keep in mind:

1. Research and Verify: Before engaging with a travel company, conduct thorough research. Check their reputation, read reviews from reliable sources, and verify their credentials, licenses, and accreditations. Look for established and trustworthy companies with a proven track record.

2. Comparison Shopping: Compare prices, services, and packages from multiple travel companies. Be cautious of deals that seem too good to be true, as they may involve hidden costs or substandard services. By comparing options, you can get a better understanding of the average market rates and make an informed decision.

3. Clear Terms and Conditions: Carefully read and understand the terms and conditions provided by the travel company. Pay attention to cancellation policies, refund procedures, and any additional fees or charges. Ensure that the terms are transparent, fair, and aligned with your expectations.

4. Secure Payment Methods: Use secure payment methods when making transactions with travel companies. Avoid making cash payments or using unsecured online payment platforms. Credit cards or reputable online payment systems offer better protection and dispute resolution options in case of any issues.

5. Documentation and Receipts: Request and retain copies of all documents, receipts, and confirmations related to your bookings and transactions with the travel company. This includes invoices, itineraries, payment receipts, and any contractual agreements. These documents serve as evidence and can be useful for reference or dispute resolution if needed.

6. Clear Communication: Maintain clear and open communication with the travel company. Seek clarification on any doubts or uncertainties before finalizing bookings. Ensure that all verbal agreements or promises are documented in writing to avoid misunderstandings.

7. Trustworthy Recommendations: Seek recommendations from reliable sources, such as friends, family, or reputable travel communities. Personal experiences and referrals can provide valuable insights and help you avoid fraudulent or unscrupulous companies.

8. Be Wary of Unsolicited Offers: Be cautious of unsolicited offers or promotional materials received via phone calls, emails, or social media. Verify the legitimacy of such offers before providing any personal information or making payments. Avoid sharing sensitive information unless you are confident in the authenticity of the source.

9. Trust Your Instincts: Trust your gut feelings. If something feels suspicious or too good to be true, take a step back and investigate further. If you encounter red flags or unethical practices, consider seeking services from a different travel company.

10. Travel Insurance: Consider purchasing travel insurance to protect yourself against unforeseen circumstances, trip cancellations, or disruptions. Review the policy coverage and understand the terms and conditions to ensure it meets your needs.

By being vigilant, conducting research, and following these tips, you can reduce the risk of being swindled and have a safer and more enjoyable experience when dealing with travel companies.

(Source: https://www.wakanow.com/en-ng/airline/air-peace)


In conclusion, a travel company, also known as a tour operator or travel agency, is a business that specialises in organising and facilitating travel arrangements for individuals or groups. They act as intermediaries between travellers and travel service providers, offering services such as flight bookings, hotel reservations, transportation arrangements, activities, and more.

Some well-known travel companies in Lagos state, Nigeria, include Wakanow, Jumia Travel, Zenith Travels and Tours, Tour Brokers International, and Quantum Travels Limited. However, it’s important to conduct your own research and consider factors such as customer reviews, services offered, and prices before making any travel bookings.

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